Terms

1. Who we are

This website, wildvoyager.com, is owned and operated by Wild Voyager Pvt Ltd (FF-01, Omaxe Square, Jasola District Centre, Mathura Road, New Delhi 110025, India), which is the sole owner of the site. The same site is used by our group companies Wild Voyager LLC (United States) and Wild Voyager Ltd (Kenya), together with our other regional offices.

Throughout these terms, “Wild Voyager”, “we”, “us” and “our” refer to this group of companies. Whichever office you deal with, any contract is treated as being with Wild Voyager Pvt Ltd, India, and is subject to the courts of New Delhi.

2. Accepting these terms

By booking a journey with us, buying a product from us, or using this website, you agree to these terms and to our Privacy Policy. If you don’t agree with them, please don’t use the site or book with us.

We may update these terms from time to time. The current version always lives on this page, and continuing to use the site or travel with us means you accept the version in force at that time.

3. Who can book

You must be at least 18 and able to enter a binding contract to book with us or use our services. By booking, you confirm that you meet this requirement and that the information you give us is true. We may decline or withdraw access at our discretion.

4. What we do

We plan and arrange wildlife and nature journeys — private tailor-made trips, set-departure expeditions, and related travel services — and we sell a small range of products. In our three core countries, Kenya, Tanzania and India, we run our own guides and vehicles. Elsewhere, we plan the journey ourselves and work with trusted local operators we know personally.

For a tailor-made trip, you send us your requirements, we prepare a proposal setting out what’s included, the price, the payment schedule and the cancellation policy, and the journey is confirmed once you accept that proposal and pay the deposit. The proposal we send you is the binding document for your trip, read together with these terms.

5. Payments

Prices are quoted in Indian Rupees or US Dollars, and you may pay the equivalent in your own currency. We accept major cards and online payments through established gateways — PayPal, Stripe and Razorpay — as well as bank transfer (SWIFT, wire, NEFT, RTGS, IMPS) and other offline methods. Any office in our group may collect payment, by agreement at the time of booking.

We never ask for or store your card details; online payments are handled entirely by the payment provider. A payment counts as received only when the funds actually reach our account. Any bank, transfer or intermediary charges are yours to bear — we credit the net amount received.

6. Changes, cancellations and refunds

If you need to cancel, tell us in writing. The cancellation charges that apply are those set out in your proposal, which you agree to when you confirm.

Where a refund is due because you cancelled, it is normally given as credit towards a future journey rather than cash. A cash refund is made only where we cancel for reasons within our control; in that case it goes back by the original payment method, less any actual bank charges.

Some situations carry no refund — for example a missed or rescheduled flight, a no-show, or a trip prevented by events beyond our control (natural disaster, pandemic, unrest, strikes and the like). Where a national park or forest authority cancels a permit or denies entry at the last minute, our liability is limited to refunding that permit cost once the authority refunds us.

7. Products

Products are non-cancellable once ordered, but we will replace a genuinely defective item (a fault in manufacturing or stitching) free of charge if you notify us in writing within the stated window after delivery. Items damaged through use, or showing normal wear, are not covered. Any product warranty runs for one year from the invoice date.

8. Our suppliers, and the limits of our responsibility

Outside our own operations, your hotels, vehicles, guides, flights, park entries and similar services are provided by independent suppliers whom we select with care but do not own or control. If something falls short, we will act on your behalf to put it right, but we can’t accept liability for matters within a supplier’s control — for example a delayed flight, a vehicle issue, or a hotel’s service.

Where a basic agreed deliverable is genuinely not provided — fewer hotel nights than booked, the wrong guide language, a lower hotel category than promised — we will make it right or refund the difference.

We do not guarantee wildlife sightings; nature is wild and unpredictable. Safari travel can be dusty, bumpy and remote, with basic facilities in some parks, and you accept those realities as part of the experience.

9. Your responsibilities as a traveller

You are responsible for your own travel documents, visas, vaccinations and fitness for the journey, and for arranging comprehensive travel insurance covering medical care, emergency evacuation and cancellation — this is required, not optional.

During the journey you must follow your guide’s instructions, respect park rules and local laws, and take care of your own belongings. We can’t be held responsible for injury, loss or legal consequences arising from a failure to do so, or for anyone who misses a trip because of visa, immigration or airline problems.

10. Events beyond our control

We are not liable for failure to perform where it’s caused by events beyond our reasonable control — including acts of God, natural disasters, pandemics, accidents, riots, civil unrest, strikes, shortages, or malicious damage. In such cases our maximum liability is limited to the advance you have paid, subject to the refund terms above.

11. Photography and media

We may use photographs and video taken during journeys to share and promote our work. If you would prefer images of you not to be used, simply tell us in writing and we will respect that.

12. Intellectual property

The content of this website — text, images, design, logos and software — belongs to Wild Voyager or its licensors and is protected by law. You may view and keep copies for your own personal, non-commercial use, but not reproduce, distribute or exploit it otherwise without our written permission. If you believe content here infringes your copyright, contact us and we will look into it.

13. Using the website properly

Please don’t use the site to post unlawful, harmful or misleading material, to scrape or probe it with automated tools, to attempt unauthorised access, or to interfere with its operation or other users. We may remove content or restrict access where these terms are broken.

14. Indemnity and disclaimers

The website and its content are provided on an “as is” basis, without warranties. To the extent the law allows, we are not liable for indirect or consequential losses arising from your use of the site or our services. You agree to indemnify us against claims arising from your breach of these terms or of any applicable law.

15. Governing law and disputes

These terms are governed by the laws of India. You and we agree that disputes will be resolved by binding arbitration seated in New Delhi, conducted in English, with the courts of New Delhi having jurisdiction — regardless of which group office you booked through. By agreeing to these terms, you and we each waive the right to a jury trial and to participate in a class action.

16. Contact

Questions about these terms? Write to us at letstalk@wildvoyager.com, or by post to Wild Voyager Pvt Ltd, FF-01, Omaxe Square, Jasola District Centre, Mathura Road, New Delhi 110025, India.